Which of the following is NOT a way to avoid conflict?

Becoming defensive is not a method to avoid conflict; in fact, it often exacerbates it. When a person becomes defensive, they might react negatively to feedback or criticism, which can lead to increased tension and conflict in a conversation. Defensive behavior can block open communication and make it difficult for both parties to understand each other's perspectives.

In contrast, listening to what the patient has to say, watching tone of voice and posture, and not judging the situation are all constructive approaches that foster understanding and collaboration. These actions promote a safe environment for dialogue, encourage empathy, and help de-escalate potential conflicts by showing that all parties are valued and heard. This framework of communication can help diffuse situations that might otherwise lead to disagreements or heightened emotional responses.