What is the primary goal of performance management in PCMH?

The primary goal of performance management in a Patient-Centered Medical Home (PCMH) is to manage patient outcomes to the highest extent. This approach emphasizes a holistic and coordinated care model that prioritizes the well-being and health outcomes of patients. In a PCMH, the focus is on achieving effective healthcare delivery that is tailored to individual patient needs, which includes preventive care, chronic disease management, and continuous patient engagement.

By emphasizing high-quality patient outcomes, performance management ensures that healthcare providers not only address immediate health concerns but also implement strategies that lead to better long-term health. This aspect of performance management involves measuring various metrics related to patient health and satisfaction and using that data to drive improvements in the care process.

Maximizing patient numbers, increasing clinic revenue, and ensuring staff satisfaction—while important for the sustainability and functionality of a healthcare facility—are not the primary goals of performance management within the context of PCMH. Instead, they are more aligned with operational effectiveness or business strategies rather than the fundamental focus on patient-centered outcomes that defines the PCMH model. This clarity of purpose distinguishes performance management within a PCMH from other healthcare management frameworks.